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Privacy Policy

This Privacy Policy explains how 20Bet (operated by Apex Digital Entertainment Inc., “we,” “us,” or “our”), a platform licensed by the Philippine Amusement and Gaming Corporation (PAGCOR), collects, uses, stores, and protects your personal information when you access or use our platform, including our website and mobile applications.

By creating an account or using 20Bet, you agree to the practices described in this Privacy Policy. If you do not agree with these terms, please do not use our services.

Information We Collect

We collect the following categories of information:

  • Identity Information: full name, date of birth, government-issued ID details, and other information required to verify your identity and age (21 years old and above).
  • Contact Information: email address, phone number, and residential address.
  • Financial Information: deposit and withdrawal records, payment method details (e.g., GCash, Maya, GrabPay, cryptocurrency wallet addresses), and transaction history.
  • Account and Activity Data: betting history, game activity, login timestamps, and account preferences.
  • Technical Information: IP address, device type, browser type, and operating system.
  • Communications: records of your interactions with our customer support team.

How We Use Your Information

We use the information we collect to:

  • Verify your identity and age in compliance with PAGCOR regulations.
  • Process deposits, withdrawals, and bonus activations.
  • Detect and prevent fraud, money laundering, and other prohibited activities.
  • Provide customer support and respond to inquiries.
  • Improve our platform, games, and promotional offerings.
  • Comply with legal and regulatory reporting obligations, including those required by PAGCOR.
  • Send you service-related communications and, where you’ve consented, promotional offers.

Legal Basis for Processing

We process your personal information based on one or more of the following:

  • Your consent, given at the time of registration or through your continued use of the platform.
  • The necessity of processing to fulfill our contractual obligations to you as a registered player.
  • Our legal obligations as a PAGCOR-licensed operator.
  • Our legitimate interests in preventing fraud and maintaining platform security.

Sharing and Disclosure of Information

We do not sell your personal information. We may share your information with:

  • Regulatory bodies, including PAGCOR, as required by law.
  • Payment processors and financial institutions to facilitate deposits and withdrawals.
  • Identity verification providers to confirm your age and identity.
  • Law enforcement agencies, where legally required.
  • Service providers who support our platform’s operations (e.g., hosting, analytics, customer support tools), under confidentiality obligations.

Data Retention

We retain your personal information for as long as your account remains active, and for a period afterward as required by PAGCOR regulations and applicable Philippine law, particularly for financial and transaction records.

Data Security

We apply reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights Under the Data Privacy Act

As a data subject under Philippine law, you have the right to:

  • Be informed about how your data is processed.
  • Access your personal information held by us.
  • Request correction of inaccurate data.
  • Object to certain types of processing.
  • Request deletion or blocking of your data, subject to legal and regulatory retention requirements.
  • File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.

To exercise these rights, contact us using the details in Section 11.

Cookies and Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how you use our platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

Age Restriction

20Bet is intended solely for individuals 21 years old and above. We do not knowingly collect personal information from anyone under this age. If we become aware that we have collected data from an underage individual, we will take steps to delete that information and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data privacy rights, you can reach us at:

  • Address: 264 C. Leyva, Balong-Bato, San Juan City, Metro Manila, Philippines
  • Data Protection Officer: dataprotection@20betonline.net
  • Live Chat: Available 24/7 directly on the 20Bet platform
  • Phone: 
  • Email: contact@20betonline.net